Perguntas Frequentes

- CONTACTS FOR QUESTIONS, EXCHANGES AND RETURNS:
 

WhatsApp:  (81) 9 8979-7632 
E-mail:  [email protected] 

 

IS THE SITE RELIABLE?

Our website has SSL security which is mandatory by law for all online stores as it encrypts all transactions carried out on the website ensuring the confidentiality of all information.

We work in partnership with AppMax, one of the largest online payment networks in Brazil. We do not have access to your payment information, such as credit card number, only App Max, making your purchase 100% secure.

If you have any questions, please do not hesitate to contact: 

[email protected]  
 
 
WHY DO THE PRODUCTS TAKE 15 TO 20 DAYS TO ARRIVE?

 
We work with products with prices well below the market, and for that we need to work with international suppliers (USA, Europe and Asia) .

Therefore, when a new order is placed in our store, we send the request to our suppliers and they send it straight to your home. 
 
DO ALL PURCHASES COME WITH A TRACKING CODE? 
 
Yup. We only work with trusted vendors who provide tracking code for your safety and comfort.

 
 
WHEN WILL I RECEIVE MY TRACKING CODE?

We send the tracking code to you directly in your email from 1 to 4 working days after the payment confirmation date, that's why our suppliers (industries that manufacture the products) ask for this period. 
 
If even after this period you have not received the tracking code, send us an email to: [email protected] INCLUDING your order number (something like #4321) and we will give you a position within 24 hours.

MY TRACKING CODE IS NOT SHOWING INFORMATION 

Yes, on the way between source country and destination country, there are really no updates as there is no movement of the package. He will let you know as soon as he arrives in Brazil. Then it will notify you with each move, as we are used to with internal orders.

Rest assured, your order is on its way. 
 
IS THERE A FEES I STILL HAVE TO PAY FOR THE PRODUCT?

If your product receives a shipping fee (R$ 15.00), you must make the payment on the post office website by inserting the tracking code of your order. This payment is made exclusively ONLINE through the postal service website:  http://www.correios.com.br/

Just send us an email to: [email protected]   informing what happened and we will respond within 24 hours.